If you are not completely satisfied with your purchase, SOHERGH.com is pleased to offer the highest standard of customer service. We’ll gladly accept returns for Sohergh.com products within 10 days from delivery date.
• Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged.
• Returning an item for any reason, please fill out our return form, found in the Customer Service section of our website, and submit it to us. We will review it and give you an authorized return number within 1-2 business days. It may take 3 to 10 business days from the date the package is received to be inspected.
• Customers are responsible for the additional costs associated with return.
• If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
• Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s).
• If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.
• Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
• Any claims for damaged, defected, wrong, or missing items must be submitted within 14 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted.
• Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.
Refused Package / Undeliverable as Addressed (Return To Sender)
• If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
• Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.
Ineligible Items for return
• Clearance items, Special Sale items, Promotional items, Special Order items.
• ALL Fashion Jewelries and Cosmetics are Final Sale.
• Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.